Is it possible to be reimbursed for my tickets if I am no longer able to visit the museum?

Is it possible to be reimbursed for my tickets if I am no longer able to visit the museum?
Our general terms and conditions do not allow us to refund nor exchange the tickets

Is it possible to be reimbursed for my tickets if I am no longer able to visit the museum?

Our general terms and conditions do not allow us to refund nor exchange the tickets